At crickex, your personal information is not a product. We collect only what we need, protect it with serious encryption and never sell it to anyone. This policy explains exactly what happens with your data.
Last updated: January 2025
You can update, export or delete your personal data at any time through your crickex account settings or by contacting support.
Create Secure AccountSix pillars of our privacy and data protection commitment
Every connection to crickex is encrypted with 256-bit SSL technology. Whether you are logging in, making a deposit or placing a bet, your data travels through a secure tunnel that nobody can intercept.
Crickex only collects information that is necessary to operate your account, process payments and comply with regulations. We do not harvest extra data for advertising or sell your information to third parties.
Your bKash, Nagad and Rocket details are processed through encrypted payment gateways. Crickex does not store your full payment credentials on our servers — ever.
Only authorised crickex staff can access player data, and only when there is a legitimate reason such as account verification or support requests. Access is logged and audited regularly.
The crickex platform undergoes periodic security assessments to identify and fix vulnerabilities before they become problems. We stay ahead of threats so your data stays protected.
Want your data removed? Contact crickex support and we will delete your personal information from our systems, subject to any legal retention requirements that may apply.
When you register an account on crickex, we collect the personal information you provide during the sign-up process. This typically includes your full name, date of birth, email address, phone number and residential address. We need this information to create your account, verify your identity and comply with regulatory requirements that apply to online betting platforms.
Beyond registration data, crickex also collects information related to your activity on the platform. This includes your betting history, deposit and withdrawal records, game preferences and session data such as login times and device information. We collect this data to improve your experience, detect suspicious activity and ensure the platform runs smoothly for all players.
The data crickex collects serves specific, practical purposes. We use your personal information to operate your account, process deposits and withdrawals, verify your identity and communicate with you about your account activity. Without this information, we simply cannot provide the betting and gaming services you signed up for.
We also use aggregated and anonymised data to analyse platform performance, understand player preferences and improve the crickex experience. For example, if we notice that a large number of players in Bangladesh prefer certain game types, we may prioritise adding similar titles to our catalogue. This type of analysis never identifies individual players.
Crickex may also use your contact information to send you updates about new promotions, bonus offers or platform changes. You can opt out of marketing communications at any time through your account settings or by contacting our support team. Opting out of marketing will not affect any service-related communications that are necessary for your account.
Crickex does not sell, rent or trade your personal information to third parties for their marketing purposes. That is a firm commitment we make to every player on the platform. Your data is not a commodity and we treat it accordingly.
However, there are limited circumstances where crickex may share your information with trusted third parties. These include payment processors who handle your bKash, Nagad and Rocket transactions, identity verification services that help us confirm your age and identity, and regulatory authorities who may require access to player records as part of their oversight responsibilities.
All third-party service providers that crickex works with are contractually required to protect your data to the same standard that we do. They can only use your information for the specific purpose it was shared for and must delete it when it is no longer needed. We carefully vet every partner before granting them access to any player data.
Crickex uses cookies and similar technologies to make the platform work properly and to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in and understand how you navigate the site.
We use essential cookies that are necessary for the platform to function — these cannot be disabled without breaking core features like login and payment processing. We also use analytics cookies that help us understand traffic patterns and identify areas where the crickex experience can be improved. These analytics cookies collect anonymised data and do not identify you personally.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features on crickex. If you continue using the platform without changing your cookie settings, we will assume you are comfortable with our cookie usage.
Your personal data is stored on secure servers with multiple layers of protection. Crickex employs firewalls, intrusion detection systems and encrypted databases to safeguard your information against unauthorised access, loss or theft. We follow industry best practices for data security and continuously update our defences as new threats emerge.
We retain your personal data for as long as your crickex account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes and enforce our agreements. If you request account deletion, we will remove your personal data from our active systems, though some information may be retained in backup systems for a limited period as required by law.
As a crickex player, you have clear rights regarding your personal data. You can access the information we hold about you at any time by logging into your account or contacting our support team. If any of your details are incorrect, you have the right to request corrections.
You also have the right to request that crickex delete your personal data. We will honour this request subject to any legal retention requirements. In some cases, we may need to keep certain records for regulatory compliance even after your account is closed, but we will inform you if this applies to your situation.
Crickex is strictly an adult platform. You must be at least 18 years old to create an account and use any of our services. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has registered on crickex, we will immediately close the account and delete all associated personal data.
If you believe that someone under 18 has created an account on crickex, please contact our support team so we can investigate and take appropriate action.
Crickex may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will notify you through an email to your registered address or through a prominent notice on the platform. The date at the top of this page always shows when the policy was last revised.
We encourage you to review this privacy policy periodically so you stay informed about how crickex protects your data. Your continued use of the platform after any changes are published means you accept the updated policy.
If you have questions about this privacy policy, want to exercise any of your data rights or have concerns about how crickex handles your personal information, our support team is ready to help. You can reach us through the live chat on the website or by sending an email to [email protected].
When contacting crickex about a privacy matter, please include your registered username and a clear description of your request. This helps us locate your records quickly and respond accurately. We aim to address all privacy-related enquiries within 48 hours.
Join thousands of Bangladeshi players who trust crickex with their data and their entertainment. Secure accounts, encrypted payments and transparent policies — that is the crickex standard.